Maintaining and Protecting Your iPhone and Solving Problems - My iPhone for Seniors, Second Edition (2016)

My iPhone for Seniors, Second Edition (2016)

16. Maintaining and Protecting Your iPhone and Solving Problems


In this chapter, you learn how to keep an iPhone in top shape and what to do should problems happen. Topics include the following:

Image Getting started

Image Maintaining an iPhone’s software

Image Maintaining iPhone apps

Image Backing up your iPhone

Image Finding and securing your iPhone with Find My iPhone

Image Maintaining an iPhone’s power

Image Solving iPhone problems

Image Getting help with iPhone problems

You probably noticed that this is a short chapter, and there is a good reason for that: An iPhone works very well, and you are unlikely to have problems with it, especially if you keep its software current. When problems do occur, don’t worry about it because you can usually solve them with a few simple steps as you see in this chapter. If you aren’t able to solve a problem yourself, there’s lots of help available for you on the Internet and at an Apple Store.

Getting Started

The software that makes the iPhone work is called the iOS, and is currently on version 9. This software runs very reliably so you won’t have to spend a lot of time fixing problems. There are three important things to know from this chapter. One is how to keep your iPhone’s software current (covered in the next task) because that minimizes the problems you have. Another is how to restart your iPhone (see “Restarting Your iPhone”) because that solves many problems in the unlikely event that you experience one. The third is how to get help (see “Getting Help with iPhone Problems”); your best resource is an Apple Genius at an Apple Store because they can help you solve any hardware or software problem you might experience.

Maintaining an iPhone’s Software

Like software on computers, the software on your iPhone gets updated periodically to fix bugs, solve issues, and introduce new features. For best results, you should ensure the software you use is current to the latest releases.

There are two types of software you need to maintain: the iOS software that runs your iPhone and the apps you have installed on it. Fortunately, maintaining both types is simple.

Maintaining the iOS Software with the Settings App

You can check for updates to the iOS using the Settings app. If an update is found, you can download and install it directly on the iPhone. Here’s how:

Update Notification

You may receive a notification on the iPhone when an update to iOS is available; you also see a badge on the Settings app’s icon. You can tap Update in the notification to move to the Update screen (and so won’t need to perform steps 1–3).

Image On the Home screen, tap Settings.


Image Tap General.


Wi-Fi Required

Your iPhone needs to be connected to a Wi-Fi network to update its iOS software.

Image Tap Software Update. The app checks for an update. If one is available, you see information about it and should proceed to step 4. If no update is needed, you see a message saying so and you can skip the rest of these steps.



Image If automatic update downloads are enabled, tap Install Now; if not, tap Download & Install. The update is downloaded if it hasn’t been already and the installation process begins. Depending on your iPhone’s status, you might see different warnings, such as if you aren’t connected to a power supply.


Image Enter your iPhone’s passcode.


Image Tap Agree.


Image Tap Agree at the prompt. The software update downloads and then installs on your iPhone. As part of the update process, the iPhone restarts. When it does, the updated software is ready for you to use.


Maintaining iPhone Apps

iPhone apps are regularly updated to fix bugs or add features and enhancements. If you enabled the Automatic Downloads setting for Apps in the App Store Settings (refer to Chapter 6, “Downloading Apps, Music, Movies, TV Shows, and More onto Your iPhone,” for details), you don’t need to worry about keeping your apps current because the iOS does that for you automatically whenever your iPhone is connected to a Wi-Fi network. (Updates to the iOS software are also downloaded automatically, but you have to start the installation process as described in the previous task.) If you enabled the App Store app to use cellular data (refer to Chapter 2, “Connecting Your iPhone to the Internet, Bluetooth Devices, and iPhones/iPods/iPads”), the updates occur at any time your iPhone is connected to the cellular network, too (except for very large updates, which are only downloaded when your phone is connected to a Wi-Fi network).


To see how your apps have been updated, tap the App Store app on the Home screen to open it. Tap the Updates button, and then swipe up and down to see the apps that have been updated. The updates are grouped by when the updates occurred. To see details about an update, tap its What’s New link. You can open the current version of the app by tapping OPEN. If an app’s update is pending, tap UPDATE to update it, or you can tap Update All to update all your apps.

>>>Go Further: Manually Keeping Apps Current

If you don’t want your apps to be updated automatically, turn the AUTOMATIC DOWNLOADS setting for Apps in the iTunes & App Store Settings (refer to Chapter 6 for details) to off (white). When updates are available, you see a badge on the App Store app icon showing how many updates are available. Tap the App Store app to open it, and then tap Updates. You see the available updates. Tap UPDATE for the individual updates you want to download and install, or tap UPDATE ALL to download and install all available updates.

Backing Up Your iPhone

Like all things data related, it’s important to back up your iPhone’s data. If you ever need to restore your iPhone to solve a problem or replace your phone with a new one, having a current backup can get you back to where you want to be as quickly and easily as possible.

There are two places where you can back up your iPhone. You can back up to your iCloud account or to your computer. In fact, you can back up to both places for maximum protection.

Ideally, you’ll configure your iPhone to back up to iCloud so you can back up whenever your iPhone is connected to a Wi-Fi network that provides an Internet connection. Periodically, you can back up to your computer using the iTunes app.

To learn how to configure your iPhone to back up to your iCloud account, see “Configuring iCloud Back Up” in Chapter 3, “Setting Up and Using iCloud and Other Online Accounts.” With this enabled, your iPhone is backed up automatically. You can manually back up at any time as described in the following task.

Manually Backing Up Your iPhone to iCloud

To manually back up your iPhone to your iCloud account, do the following:

Image Tap Settings.


Image Tap iCloud.


Image Swipe up the screen.

Image Tap Backup.


Image Tap Back Up Now. Your iPhone’s data is backed up to iCloud. You can see the progress on the screen; however, you can continue using your iPhone because the process works in the background. You just need to start the manual back-up process, and then do whatever you want while it completes.



Finding and Securing Your iPhone with Find My iPhone

If you lose your iPhone, you can use iCloud’s Find My iPhone feature to locate your iPhone and to secure it by locking it or, in the worst case, erasing its data. Hopefully, you’ll never need to use this capability, but it’s good to know how just in case.

Keep It Secure

For better security, you should configure a passcode, as described in Chapter 4, “Configuring an iPhone to Suit Your Preferences.” When a passcode is required, it must be entered to unlock and use an iPhone. If you don’t have a passcode, anyone who picks up your iPhone can use it. This section assumes you have a passcode set. If not, go back to Chapter 4 and set one before continuing—unless you’ve already lost control of your iPhone. If you don’t have a passcode set and lose your iPhone, you’re prompted to create a passcode when you put it in Lost Mode.

After you configure Find My iPhone and use it to locate your iPhone, you can perform the following actions on it:

Play Sound—This does just what it sounds like. A sound is played on the iPhone and an alert appears on its screen. This provides information to whoever has the device—such as if you’ve loaned the device to someone and want it back. The sound can help you locate the device, if it is in the same general vicinity as you.

Lost Mode—This locks the iPhone so it can’t be used without entering the passcode. This can protect your iPhone without changing its data. You can also display contact information on the iPhone’s screen to enable someone to get in touch with you.

Erase Your iPhone—This erases the iPhone’s memory as the “last chance” to protect your data. You should only do this in the worst-case scenario because when you erase the iPhone, you lose the ability to find it again using Find My iPhone.

Keeping You Informed

Whenever you use one of the Find My iPhone actions, such as playing a sound or using the Lost Mode, you receive emails to your iCloud email address showing the action taken along with the device, date, and time on which it was performed.

To use Find My iPhone, it must be enabled on your iPhone using the iCloud Settings as explained in Chapter 3 (it is enabled by default, so unless you have disabled it, it should be ready for you to use when needed).

Using Find My iPhone to Locate Your iPhone

To use Find My iPhone, perform the following tasks:


Image Use a web browser to move to and log in to your iCloud website located at


Image Click Find My iPhone. All the devices associated with your Apple ID and on which Find My iPhone is active are located.



Image Click the All Devices menu. All your devices are shown on the My Devices list.

Image Click the device you want to locate. If the device can be located, you see it on a map. You can use the map’s controls to zoom into the iPhone’s location so you get the best idea of where it currently is. You also see a dialog box that enables you to perform the three actions described earlier. The details for each are provided in the following tasks.

Using Find My iPhone to Play a Sound on Your iPhone

Here’s how to send a sound or message to an iOS device:

Image Locate your iPhone, as described in the previous task.

Image Click Play Sound.


Image To stop the sound from playing on the iPhone, unlock it and tap OK on the message prompt. (If you don’t require a passcode, anyone who has the phone can do this, which is another reason requiring a passcode is more secure.)



The Sound Remains the Same

When you send a sound to an iPhone, it plays even if the iPhone is muted.

Using Find My iPhone to Put Your iPhone in Lost Mode

You can put your iPhone into Lost Mode by doing the following:

Image Locate the device using the steps in the previous task.

Image Click Lost Mode. (If you haven’t entered a passcode, you’re prompted to create one by entering and verifying it.)


Image If you want to send a phone number to the device, so that someone can call you about it, enter it at the prompt.

Image Click Next.


Image Enter the message you want to appear on the iPhone. This can be your request that whoever has the device call you, instructions for returning the device, and so on.

Image Tap Done. The iPhone is locked and the message you entered displays on the screen. While the iPhone is in Lost Mode, the Lost Mode icon on the Find My iPhone screen rotates and you see the Lost Mode indicator.


When the device enters Lost Mode, it is locked and protected with the existing passcode. The phone number and message you entered appear on the iPhone’s screen. The person finding your phone can tap Call to call the number you entered.

The iPhone remains in Lost Mode until it is unlocked. You see the current status in the iPhone’s window on the iCloud Find My iPhone website.


Using Find My iPhone to Erase Your iPhone

If you decide you’ve lost control of your device and want to protect the information it contains, take the following steps to erase it:

Image Locate the device using the steps in the task “Using Find My iPhone to Locate Your iPhone.”

Image Click Erase iPhone.


Erase a Device

When you erase an iPhone, all its data is deleted and it is reset to factory conditions. This means you are no longer able to use Find My iPhone to locate it. Only do this when you’re pretty sure the iPhone is out of your control or that you won’t be getting it back any time soon.

Image Click Erase.


Image Enter your Apple ID password.

Image Click Next.


Image If you want to send a phone number to the device so that someone can call you about it, enter it at the prompt.

Image Click Next.


Image Enter the message you want to appear on the iPhone. This can be your request that whoever has the device call you, instructions for returning the device, and so on.

Image Tap Done. The iPhone is erased and the message you entered displays on the screen. The person who finds it can tap Call to call the number you entered in step 6, hopefully to return your iPhone. If it does get returned, you have to restore the iPhone using a backup from iCloud or iTunes on your computer (the steps to do this are later in this chapter).


>>>Go Further: Using Find My iPhone

Here are some more tips on using Find My iPhone:

• To update the locations of your devices, refresh the web page and reopen the All Devices list.

• When you send a message to an iPhone that is in Lost Mode or when you erase it, you might want to include additional contact information in the message, such as your name and where you are currently located. You could also offer a reward for the return of the iPhone. Include enough information so that if someone wants to return the device to you, she has what she needs to be able to do so.

• If you lose your iPhone, use an escalation of steps to try to regain control. Look at the iPhone’s location on the map. If the iPhone appears to be near your current location, play the sound because it might help you find it again. If the iPhone doesn’t appear to be near your current location or it appears to be but you can’t find it, put it in Lost Mode.

This hopefully prevents someone else from using it while you locate it and allows someone who finds it to contact you. If you lose all hope of finding it again, you can erase the iPhone to delete the data it contains. When you do this, you lose the ability to track your iPhone and have to rely on someone finding it and contacting you. This is a severe action, so you don’t want to do it prematurely. If your iPhone doesn’t have a passcode, you might want to erase it sooner to prevent someone from accessing your content.

• Erasing an iPhone is a bit of a double-edged sword. It protects your data by erasing your device, but it also means you can’t use Find My iPhone to locate it anymore. You should use this only if you’re pretty sure someone has your device. After you erase it, there’s no way to track the iPhone’s location.

• As you use Find My iPhone, you receive email notifications about various events, such as when a device is locked, when a message you sent is displayed, and so on. These are good ways to know something about what is happening with your iPhone, even though you might not be able to see the iPhone for yourself.

• If Find My iPhone can’t currently find your iPhone, you can still initiate the same actions as when the iPhone is found, although they won’t actually happen until the iPhone becomes visible again. To be notified when this happens, check the Email me when this iPhone is found check box. When the iPhone becomes visible to Find My iPhone, you receive an email and then can take appropriate action to locate and secure it.

Maintaining an iPhone’s Power


Obviously, an iPhone with a dead battery isn’t good for much. As you use your iPhone, you should keep an eye on its battery status. As long as the battery icon is at least partially filled, you’re okay. As the iPhone gets low on power, the battery status icon becomes almost empty. Two separate warnings alert you when the battery lowers to 20% and then again at 10%.


New! When you see the low power warnings, you can tap Low Power Mode to have your iPhone run in this mode that reduces power use to extend the life of your battery. It does this by slowing down the phone’s processor, stops automatic downloads, stops email push, and any other automatic processes. While this reduces the performance of your phone, it can greatly extend the time until your iPhone runs out of power. While in Low Power Mode, the battery status icon is yellow.

If you keep going whether you choose to run in Low Power Mode or not, the iPhone eventually runs out of power and shuts down. Once it shuts down because of a low battery, you won’t be able to unlock or use it until you connect it to a charger and the battery has recharged enough for the phone to operate, which can take a few minutes. If you try to use it before it has enough power, you see the red battery icon on the screen.


Fortunately, it’s easy to avoid running out of power by keeping your iPhone charged. Connect the phone to the charger or a computer using the USB cable, and it charges automatically. While this is occurring, you see the charging icon in the upper-right corner of the screen, and if you wake the iPhone, a large battery icon showing the relative state of the battery appears on its screen. When charging is complete, the battery status icon replaces the charging icon in the upper-right corner of the screen, the large battery icon disappears, and you see the iPhone’s wallpaper if it’s locked, or you see whatever screen you happen to be using if it isn’t locked.

Topping Off

It’s a good idea to keep your iPhone’s battery topped off; this type of battery actually does better if you keep it charged rather than letting it run down all the way before recharging. Periodically, say every month or two, you might want to let your iPhone run completely out of power and then recharge it to maximize its life. The key point is, as Apple puts it, to “keep the electrons moving.” So, don’t let your iPhone sit with no activity for long periods of time.

Setting Low Power Mode and Viewing Battery Use

New! You can configure and get information about your iPhone’s battery by doing the following:

Image Open the Settings app and tap Battery.


Image To manually activate Low Power Mode, set its switch to on (green); to leave it in automatic mode, skip to step 5.


Image Tap Continue; you have to do this only the first time you manually set Low Power Mode or after you reset your iPhone’s warnings. The iPhone goes into Low Power Mode indicated by the yellow battery icon.


Image To return your phone to normal operation, set the Low Power Mode switch to off (white).


Image To see the percentage of charge remaining along with the battery icon, slide the Battery Percentage switch to on (green). The percentage of charge remaining appears to the left of the battery status icon at the top of the screen.


Image Swipe up the screen to see the BATTERY USAGE section. This provides information about how much power apps are using, which can come in handy when you want to make your battery last longer (see the next task for details).

Image Tap Last 24 Hours to see the power use over that time period, or tap Last 7 Days to view the power use over a seven-day timeframe. You see the percentage of total power being used by each of the apps on the list. You also see if the power is being used by background activity.


Image Tap the Clock icon to see the amount of time the app has been running to use the power it has consumed. You see this both for on screen or background activity.

Image View information about the time since the last charge that your iPhone has been in use or has been in standby.


Making the Battery Last Longer

If your iPhone’s battery doesn’t seem to last very long, the issue is likely that a service is very active and is requiring near-constant activity. Common causes of this problem are Push being turned on for an account that has a lot of activity, an application using GPS capabilities, and so on. Try these steps to find and stop the source of the power drain:

Image Use steps 6 through 8 in the previous task to identify apps using a large amount of power.

Image If you identify a power-hungry app that you don’t want to use any more, press the Touch ID/Home button twice to open the App Switcher.

Image Swipe to the left or right on the App Switcher until the power-hog’s screen is front and center.

Image Swipe up on the app’s screen to shut it down.


Image Open the Settings app, tap Mail, Contacts, Calendars, and then tap Fetch New Data.


Image Slide the status switch for Push to off (white). This disables Push functionality. To update your information, set a Fetch schedule using the controls on the bottom of the Fetch New Data screen or just open an app, such as Mail.


Image Turn off any transmitting and receiving functions that you aren’t using, such as Bluetooth. Using the Control Center is a handy way to do this quickly.


Image Use your iPhone to see if the battery lasts longer. If it does, you know one of the changes you made was the reason; you can either leave the offending source of power drain shut down or just be aware when you are using it. If the battery still doesn’t last very long, it may have a problem and you should contact Apple for assistance.

Solving iPhone Problems

Even a device as reliable as your iPhone can sometimes run into problems. Fortunately, the solutions to most problems you encounter are simple. If a simple solution doesn’t work, a great deal of detailed help is available from Apple, and even more is available from the community of iPhone users.

The problems that you can address with the simple steps described in this section vary and range from such issues as the iPhone hanging (won’t respond to commands) to apps not working as they should. Use the following tasks to address problems you encounter.

Restarting an App

If an app you are using locks up, displays an error, or isn’t working the way it should, try shutting it down and restarting it.

Image Press the Touch ID/Home button twice. The App Switcher opens.

Image Swipe to the left or right until you see the app that has frozen.

Image Swipe up on the app to shut it down.


Image Press the Touch ID/Home button to move back to the Home screen.

Image Open the app again. If it works normally, you’re done. (It’s generally a good idea to restart your iPhone when you’ve had to force an app to quit.)


Restarting Your iPhone

Whenever your iPhone starts acting oddly, restarting it should be the first thing you try. It’s easy to do and cures an amazing number of problems. To restart your iPhone, do the following:

Image Press and hold the Sleep/Wake button until the slider appears on the screen.

Image Drag the slider to the right. The iPhone powers down.


Image Press and hold the Sleep/Wake button until you see the Apple logo on the screen. The iPhone restarts. When the Home screen appears, try using the iPhone again. If the problem is solved, you’re done.

Can’t Restart?

If your iPhone won’t restart normally, press and hold the Sleep/Wake and Touch ID/Home buttons at the same time until the iPhone shuts off (about 10 seconds) and the screen goes completely dark. Then, press the Sleep/Wake button to restart it.

Resetting Your iPhone

If restarting your iPhone doesn’t help, try resetting your iPhone using the following steps.

Image On the Home screen, tap Settings.


Image Tap General.


Image Swipe up the screen until you see the Reset command.

Image Tap Reset.


Image Tap the Reset command for the area in which you are having problems. For example, if you are having trouble with Wi-Fi or other networking areas, tap Reset Network Settings, or if you decide your Home screens are a mess and you want to go back to the default layout, tap Reset Home Screen Layout. If you are having lots of issues in multiple areas, tap Reset All Settings or Erase All Content and Settings (be careful because this erases everything on your iPhone).


Image If prompted to do so, enter your passcode; if you don’t see a passcode prompt, skip to the next step.


Image Tap the confirmation of the reset you are doing. The reset is complete and that area of the iPhone is reset to factory conditions.


Image Reconfigure the area that you reset. For example, if you reset your network settings, you need to reconnect to the networks you want to use. If you did a Reset All Settings or Erase All Content and Settings, you’ll basically start from the beginning as if your iPhone was just taken out of its box.

Restoring Your iPhone

The most severe action you can take on your iPhone is to restore it. When this happens, the iPhone is erased, so you lose all its contents and its current iOS software is overwritten with the latest version. If you have added information to your iPhone since it was last backed up (when you last connected it to the computer or it backed up to your iCloud account), that information is lost when you restore your iPhone—so be careful before doing this. If none of the other tasks corrected the problem, restoring the iPhone should.

To restore your iPhone, use the iTunes app on a computer and perform the following steps:

Installing iTunes

If iTunes isn’t installed on your computer, go to to download and install it.


Image On the iPhone, turn off Find My iPhone by opening the iCloud Settings screen, tapping Find My iPhone, setting the Find My iPhone switch to off (white), entering your Apple ID password, and tapping Turn Off.

Image Connect the iPhone to your computer.

Where’s the Trust?

The first time you connect an iPhone to your computer, you’re prompted to trust the computer or not. Tap Trust to be able to connect it to iTunes. You also see a trust prompt in iTunes on the computer; click Continue to connect the iPhone to iTunes on the computer.

Image If iTunes didn’t open automatically, launch the application.


Image Click the iPhone button. (If you have more than one device connected to iTunes, this is the Devices button; click it and select your iPhone on the list of devices.)

Image Click Summary.

Image Click Restore iPhone. Remember that you lose everything on your iPhone when you restore it, so make sure that you have all its data stored elsewhere, such as backed up on iCloud, before you do this.


Image Click Back Up. This backs up your iPhone’s contents to your computer. This is a critical step because it enables you to recover the data and settings on your iPhone. If you don’t do this, some of your data and settings can be lost.

Backing Up Isn’t Hard to Do

iCloud is the most convenient way to back up your iPhone because it happens automatically. You can also manually back up your iPhone to your computer at any time by using these steps to access the iPhone in iTunes and then clicking the Back Up Now button. If you use iTunes regularly, it’s a good idea to use it to keep your iPhone backed up on your computer too.


Image Click Restore in the dialog box. The Restore process begins and iTunes extracts the software and prepares to install it.

Image Read the information about the current version of the iPhone’s software, and click Next. (This step is not shown in the figures.)

Image Click Agree. (This step is not shown in the figures.) The current version of the iPhone’s software is downloaded to your computer, and iTunes reinstalls it on your iPhone. When the process is complete, you see a message explaining what has happened.

Image Click OK. (This step is not shown in the figures.) The iPhone is restarted, and you see the Welcome to Your New Phone screen.


Image Click the Restore from this backup: radio button.

Image On the pop-up menu, ensure that your iPhone’s name appears on the menu with no date and time. This indicates it is the most recent backup. If you don’t see this or you want to choose to restore the phone from an earlier backup, open the menu and choose the backup you want to use to restore the phone.

Image Click Continue. iTunes restores the iPhone from the backup.

Image Click OK in the completion dialog box. The iPhone is synced according to the settings stored in the backup. When the sync process is complete, the iPhone should be back in working condition with all your content restored to it. If you have a lot of content, this process can take a while because the sync is performed starting with the iPhone’s memory being “empty.” You’ll need to re-download any content from the iTunes Store that you’ve purchased to restore it, such as movies or TV shows.

Starting Over

If you want to start from the beginning, select the Set up as new iPhone radio button in step 12 instead. Follow the onscreen prompts. When that process is complete, you’re prompted to name and reconfigure the iPhone as you did when you first started using it.

Restoring an iPhone Without iTunes

You can also restore an iPhone without using iTunes. Open the Settings app, tap General, tap Reset, and tap Erase All Content and Settings. After you enter your passcode and confirm the action, the data and settings on your iPhone are erased. You can then restore your iPhone from your iCloud backup as you had the option to do when you turned on your iPhone for the first time.

Finding a Missing App

I’ve had more than a few emails from people on whose phones an app icon seems to have disappeared. In most cases, these were core iPhone apps that can’t be removed from the iPhone, such as Settings or Photos. In almost all of these cases, the app’s icon had inadvertently been moved into a folder and so was not visible in its expected location. If this happens to you, perform the following steps to restore the app to where it should be:

Image Move to the Home screen.

Image Swipe down from the center top area of the screen. The Search tool opens.


Image Tap in the Search bar and enter the name of the app that is missing. As you search, you see a list of items that match your search. If the app is found, you know it is still on the iPhone and its icon was just accidentally misplaced; you can continue with these steps to find it. Note the current location of the app, which is shown on the right side of the screen.

If the app you are looking for isn’t found, it has been deleted from the iPhone and you need to reinstall it. Download and install it again using the App Store app (don’t worry, if it has a license fee, you won’t need to pay for it again). (Installing apps is covered in Chapter 6.)


Image Tap Cancel. You move back to the Home screen.

Image Open the folder where the app is currently located.

Image Tap and hold on the app icon until the icons start jiggling.


Image Drag the app’s icon out of the folder.


Image Place the icon back where you want it to be (refer to Chapter 5, “Customizing How Your iPhone Looks and Sounds,” for details of moving apps on the Home screens).


Image Press the Touch ID/Home button to lock the icons in their current positions.

Making an iPhone’s Screen Rotate Again

If your iPhone stops changing from horizontal to vertical orientation when you rotate the phone, you probably have inadvertently enabled the orientation lock. Unlock it again by doing the following:

Image Look at the top of the screen. If you see the Orientation Lock icon, the iPhone’s orientation is locked.

Image Swipe up from the bottom of the Home screen to open the Control Center.


Image Tap the Orientation Lock button. Note that when Orientation Lock is on, the button is white. When it is off, the button is black.


Image Confirm that the Orientation Lock icon at the top of the screen has disappeared. The iPhone now changes orientation when you rotate it.

Blocking Unwanted Calls, Messages, or FaceTime Requests

If you want to block calls, messages, or FaceTime requests from someone, do the following:

Image Create a contact for the phone number or email address used to send messages that you want to block. (Creating contacts is described in Chapter 7, “Managing Contacts.”)

Image On the Home screen, tap Settings.


Image Tap Phone. When you block someone in the Phone app, they are blocked in the Messages and FaceTime apps, too.


Image Tap Blocked. If you have previously blocked anyone, you see them on the Blocked list.


Image Tap Add New.


Image Find and tap the contact you want to block. You return to the Blocked screen and see the person whose calls, messages, or FaceTime requests are blocked. You see each email address and phone number for that contact. Blocked phone numbers and email addresses are prevented from reaching you via the Phone, Messages, and FaceTime apps.



To remove the block on a contact, move to the Blocked screen, tap Edit, tap the Unlock button for the email address or phone number you want to unblock, and tap Unblock. You will be available to the addresses or phone numbers that you unblock again.

Solving the Quiet iPhone Problem

If your iPhone stops ringing or making other sounds you believe it should, perform the following steps:

Image Make sure the iPhone isn’t muted. The Mute switch on the left side of the iPhone should be in the position toward the front of the phone.

Image With the iPhone unlocked, press the upper volume switch on the left side of the iPhone to make sure that the volume isn’t set to the lowest level. As you press the button, a visual indicator of the current volume level appears on the screen. As long as you see a few “dots” on this indicator, you should be able to hear sounds the iPhone makes.

Image Make sure that the iPhone is not in Do Not Disturb mode by opening the Control Center and ensuring that the Do Not Disturb button is off (black); if it is turned on (white), tap it to turn it off. In Do Not Disturb mode, sounds are not made, such as a ring when you receive a phone call.


Do Disturb!

If Do Not Disturb was on, but you hadn’t intended it to be, open the Settings app and tap Do Not Disturb to view its settings. Check to see if an automatic schedule has been set. If the Scheduled button is on (green) then a schedule for starting and stopping Do Not Disturb has been active on the phone. Slide the Scheduled switch off (white) to prevent it from automatically turning on Do Not Disturb.

Image Try a different app or task. If you aren’t hearing sound from only one app and everything else sounds normal, you know there is a problem with that app. Try deleting and reinstalling it. If you still don’t hear sound from any app, you know the problem is more general.

Image Move to Sounds in the Settings app.

Image Make sure the volume slider is set to at least the middle position.

Image Tap Ringtone.


Image Tap one of the default ringtones. You should hear it. If you do, you know the problem is solved. If not, continue.


Image If you aren’t hearing sounds when the EarPods aren’t plugged in, connect the EarPods and repeat the sound you should be hearing. If you hear the sound only when the EarPods are plugged in, try removing the EarPods and plugging them back in a few times to see if that solves the problem. If not, your iPhone needs to be serviced by an Apple authorized repair center or you can take it to the Genius bar in an Apple Store.

Getting Help with iPhone Problems

If none of the previous steps solves your problem, you can get help in a number of ways:

Apple’s website—Go to On this page, you can access all kinds of information about iPhones, iTunes, and other Apple products. You can browse for help, and you can search for answers to specific problems. Many of the resulting articles have detailed, step-by-step instructions to help you solve problems and link to more information.

Web searches—One of the most useful ways to get help is to do a web search for the specific problem you’re having. Just open your favorite search tool, such as Google, and search for the problem. You are likely to find many resources to help you, including websites, forums, and such. If you encounter a problem, it’s likely someone else has too, and has probably put the solution on the Web.

Genius bar at an Apple Store—All Apple Stores have a Genius bar staffed with people who will try to help you with problems. If you can’t resolve a problem on your own, going to an Apple Store is often a great solution because the Apple geniuses can help you with any problem, whether it’s software or hardware. In many cases, the help they provide is free, too (though you might be charged for some hardware problems). You can register for an appointment at a Genius bar by going to

Me—You’re welcome to send an email to me for problems you’re having with your iPhone. My address is I’ll do my best to help you as quickly as I can. (I do respond to every email I receive, though at times, it might take me a few days to get back to you. I am not able to respond to FaceTime or Messages requests so please use email to reach me.)

Finding and Listening to Music


In this chapter, you explore how you can use the Music app to enjoy all sorts of music. Topics include the following:

Image Understanding sources of music

Image Setting up and finding music with My Music

Image Setting up and finding music with Apple Music

Image Finding music with iTunes Radio

Image Playing music

Image Using AirPlay to listen to your iPhone’s music on other devices

Apple’s very first portable “i” device, the original iPod, did only one thing—though it did that one thing better than any other device ever—which was to enable people to take their music with them and enjoy it anywhere. While the iPhone has evolved way beyond anything the first iPod could do, one of the best reasons to have an iPhone is that they continue to be amazing devices for listening to all kinds of music. The Music app enables you to quickly move to and play any music in your personal music library, or you can access Apple’s enormous music library through Apple Music and iTunes Radio.

Understanding Sources of Music

There are different sources of music that you can listen to using the Music app. It’s important to understand the types of music to which you want to listen because what you can do with that music depends on where the music comes from. In the Music app, you can listen to music from the following sources:

My Music. This source contains music that you own. You can store and listen to music that you own or that you’ve added through using Apple Music on your phone for no additional cost, and you don’t need to connect to the Internet to listen to your music that is stored on the phone.

The benefit of this source is that once you’ve paid for the music or as long as you keep your Apple Music subscription current, you can listen to it for no additional cost (unless you also use iTunes Match, which requires an annual subscription fee). If you don’t use Apple Music, don’t have a large music collection already, or aren’t willing to spend quite a lot of money to build up a music collection, the selection of music available to you is likely a bit limited.

This source is best if you tend to listen to a limited variety of music, and you already own most of the music you want to listen to.

Apple Music. This subscription service from Apple enables you to access its huge music library. You use Apple Music to stream music onto your phone. You can also download it to the phone so that you can listen to it when your phone isn’t connected to the Internet or if you want to avoid using cellular data to stream music.

The benefit of Apple Music is that the amount of music available to you is both enormous and extremely diverse. Unless you have very niche musical tastes, you are likely to find any music you want to listen to in Apple Music. And, you can stream that music directly onto your phone or download it there. And, you can add Apple Music to the My Music source (however, if you let your Apple Music subscription expire, you won’t be able to listen to that music anymore).

As you listen to music, and indicate you like it by tapping the Heart button while you listen to it, Apple Music presents other music you might enjoy so that you can constantly explore and discover more music to which you want to listen.

The downside of Apple Music is that it requires a monthly subscription fee.

If you enjoy exploring music and like listening to different music frequently, Apple Music may be a great source for you.

iTunes Radio. This source, which is free to use, consists of streamed music that “goes together” and is organized in stations. You can listen to existing stations or you can create your own stations based on songs or playlists that you like. Your phone must be connected to the Internet to be able to listen to iTunes Radio.

iTunes Radio is nice because it is free to use and you can choose from a broad range of existing stations as well as create your own.

The downside of iTunes Radio is that you must be connected to the Internet to listen to it, but more significantly, the selection of music you listen to is largely not in your control. When you choose a station, you hear the music in that station as it is. Even when you create a station based on a song or playlist, the songs you hear are determined by the iTunes Radio feature.

iTunes Radio is nice when you want to discover new music based on specific songs you like and when you don’t really care about the specific music you want to hear.

Of course, you can mix and match these sources. For example, you may already own music and also use Apple Music and iTunes Radio to expand the music available to you.

To listen to music in the Music app, you must first find the music to which you want to listen. How you do that depends on the source of that music. For example, finding music from Apple Music is a bit different than finding music already stored on your phone, such as music you have downloaded from the iTunes Store. Once you’ve selected the music you want to listen to, the tools you use to control the music are similar.

Following are three sections on configuring your Phone for the different music sources described in the previous list and using those sources to find music. The section found later in this chapter, titled “Playing Music,” covers listening to music from any of these sources.

Setting Up and Finding Music with My Music

To listen to music you own, you first add your music to the Music app. Then, you can find the music you want to listen to in a number of ways.

Adding Your Music to the Music App

You can add your music to the Music app in two primary ways:

• You own music that you purchase from the iTunes Store using the iTunes app. The steps to find and download music from the iTunes Store are provided in Chapter 6, “Downloading Apps, Music, Movies, TV Shows, and More onto Your iPhone.” Once downloaded, you can access that music using the My Music source.

• You also own music you’ve added to the iTunes app on a computer, either by downloading it from the iTunes Store or importing it from audio CDs into iTunes. You copy music from the iTunes app onto your phone by syncing music onto the phone. Connect the iPhone to your computer and open iTunes. Select your iPhone on the menu at the top of the iTunes window. Then, click Music on the toolbar along the left side of the iTunes window. Check the Sync Music check box, and then configure the music you want to copy onto the phone, such as picking specific albums or songs to copy. Click the Sync button and the music you selected is copied onto the phone. You use the My Music source to find and play it.

>>>Go Further: More on My Music

Here are a couple of other ways you can work with music you own:

Importing audio CDs. You can add music you own on audio CDs to the iTunes app on a computer by importing it. First, open the iTunes preferences dialog box and move to the General tab. Configure how you want CDs to be imported, such as when you insert a CD into your computer. Second, insert an audio CD into your computer and start the import process; iTunes starts it for you automatically if you configured it to do so. Once imported, you can sync that music onto your iPhone.

iTunes Match. This is Apple’s online music storage service for music that you own. All your music is copied onto the cloud, so that you can stream or download it to any of your devices. This makes accessing your music library convenient. To use iTunes Match, you pay a fee and subscribe to it. You then configure each device to use iTunes Match. If you don’t use Apple Music, iTunes Match may be a good option to make your own music available on the cloud.

Using My Music to Find Music

Before you can listen to music, you need to find the music you want to listen to by using one of the many browsing and searching features the Music app offers. These include browsing your music by artist, searching, and so on.

Finding Music by Artist

You can find music by browsing artists in the My Music source. You can then see all the music by a specific artist and select the music you want to play.

1. On the Home screen, tap Music.


2. Tap My Music

3. Tap Library; if Apple Music isn’t enabled, you don’t need to perform this step. You move directly into your library.

4. Tap the browse category shown just above the list of songs.


5. Tap Artists. The list of all artists whose music is available in the My Music source appears. Artists are grouped by the first letter of their first name or by the first letter of the group’s name (not counting the as the first word in a name).


6. Swipe up and down the list to browse all available artists. As you swipe, the index appears along the right side of the screen.

7. To jump to a specific artist, tap the letter along the right side of the screen for the artist’s or group’s first name; to jump to an artist or a group whose name starts with a number, tap # at the bottom of the screen. For each artist, you see album art associated with the artist’s music along with the number of albums and songs available to you.


Browse with Speed

If you swipe on top of the index, you can browse screens at a very fast speed. This is especially useful when you are browsing very long lists though it can be a bit hard to control. You can use it to quickly get to the general area of the index close to the artist’s name and then tap a letter to see that letter’s section.

8. Tap an artist whose music you’d like to explore. A list of albums by that artist appears. The artist’s home page appears. Here, you see all of the albums and songs in your My Music source by that artist.


9. Swipe your finger up and down the screen to browse the artist’s songs and albums.


10. Tap an album. You see the songs in that album.


11. Swipe up and down the screen to browse the songs in the album.

12. Tap the play button for the album to play it or tap a song to play that song. The music plays.


13. Use the Music app to control the music (covered in detail in the “Playing Music” section).

Finding My Music in Other Ways

When you open the category menu by tapping the current category, you can browse music to find what you want to play with the following options:

Albums—This view shows your music organized by album. You can browse albums. Tap an album whose music you want to listen to. You see a list of songs on that album and can tap a song to play it.

Songs—This option shows you a list of all the songs available to you. The list is organized alphabetically; you can browse it or tap a letter on the index to jump to songs starting with that letter. Tap a song to play it.

Music Videos—This takes you to a list of your music videos so you can watch and listen to them.

Straight to the Top

If you don’t see the category currently selected, swipe down the screen until you get to the top and you’ll see it.

Genres—This list shows you music by the genre with which it is associated, such as Rock, Country, and so on.

Composers—Songs can have composers associated with them (composers are responsible for writing the music while the artist is responsible for playing it). Sometimes these are the same people, but sometimes they aren’t, especially for classical music. This shows you music organized by composer rather than artist.

Compilations—This is similar to albums except a compilation can contain songs from multiple artists, such as greatest hits of the ‘70s, or a collection of songs grouped in other ways.

Home Sharing—The Shared source shows you music being shared via the Home Sharing feature that enables you to share content in the iTunes app on a computer with other computers and iOS devices on the same network. When you tap this, you see a list of all the iTunes Libraries being shared. Tap a library to see the music available to you. Browse, select, and play shared music as you do with music in your iPhone’s music library. (If a shared library requires a password, you have to enter that to be able to access its music.)


You can also find music using playlists, which are collections of music that you create in iTunes on a computer or directly on the iPhone. A playlist can include music grouped for any reason, such as being from the same artist, your favorite songs, and so on. You access playlists in the My Music source by tapping the Playlists tab at the top of the screen if Apple Music is enabled, or by tapping Playlists on the Dock at the bottom of the screen if Apple Music is not enabled.

After you’ve made a selection on the category menu or selected a playlist, you can browse the resulting music similarly to the steps shown in the previous task. You can swipe up and down screens to browse their content, and then tap on the item you want to explore in more detail, such as a genre. Then, you can play the entire contents of the grouping you selected, or you can play individual songs as described in the “Playing Music” task later in this chapter.

>>>Go Further: Roll Your Own Playlists

You can manually create new playlists in the Music app. Open the Playlists source and tap New. Type the name of the playlist and tap Add Songs. On the resulting screen, choose how you want to select songs such as by Artists. Browse the resulting source of songs. Tap a song’s Add button (+) to add it to the new playlist. Tap the back button in the upper-left corner of the screen to move back to the source. Repeat these steps to add as many songs as you want in the same way. Tap Done. You move to the playlist’s screen. Change the order of songs in the playlist by dragging the Order button on the right edge of the screen up or down. Tap a song’s Unlock button, and then tap Delete to delete it from the playlist. When you’ve completed all the songs in the new playlist, tap Done. The new playlist is available in the Playlists source.

Finding Music in My Music by Searching

Browsing is a useful way to find music, but it can be faster to search for specific music in which you are interested. You can search most of the screens you browse. When a category, such as Songs, contains many items, searching can get you where you want to go more quickly than browsing. Here’s how:

1. Tap the Search tool at the top of the screen.


2. Tap My Music to search your music.

3. Type the song title, artist, album, or other criteria for which you want to search. As you type, the items that meet your search criterion are shown; the more you type, the more specific your search becomes. Below the Search tool, the results are organized into categories, such as ARTISTS, ALBUMS, and SONGS.

4. When you think you’ve typed enough to find what you’re looking for, tap Search. The keyboard disappears.


5. Browse the results.

6. Tap a song to play it (see “Playing Music” later in this chapter for details).

7. Tap an artist or album to browse and play the music in that group.


Clearing a Search

You can clear a search by tapping the “x” that appears on the right end of the Search tool. Tapping Cancel clears the search, and also closes the Search screen.

>>>Go Further: Music Settings

If you open the Music Settings screen, you see several settings that impact how you can view and listen to music:

PLAYBACK & DOWNLOADS. Use these controls to determine how music is downloaded via your cellular network. If you want music to be downloaded or streamed only when you are connected to Wi-Fi, set the Use Cellular Data switch to off (white). If you want the highest quality music to be available via your cellular data connection, set the High Quality on Cellular switch to on (green).

LIBRARY. Use the Sort Albums option to determine if albums are sorted by the artist or title. Set the Genius switch to on (green) if you want to be able to use the Genius feature to create playlists based on the music you have in your library.

PLAYBACK. Use the EQ control to configure the Equalizer to adjust how music sounds, such as increasing the bass. Use the Volume Limit control to set an upper limit on the volume level of music. Set the Sound Check switch to on (green) if you want the Music app to attempt to “level out” the volume of different music you play.

HOME SHARING. If you have more than one computer with iTunes on a local network, use this area to sign into your Apple ID; the music in iTunes on each computer can be accessed and played on all the others on the network.

Setting Up and Finding Music with Apple Music

Apple Music is Apple’s subscription music service. For a monthly fee (currently $9.99 per month for a single membership or $14.99 per month for a family membership in the United States), you can listen to any music in Apple’s music library. This library is huge and you are likely to find and listen to any music of interest to you. You can stream music to listen to it via the Internet or you can download it to your phone so that you don’t have to be connected to the Internet to listen to it.

Apple Music provides suggestions to you for music you might enjoy based on the music you listen to, or search for, and based on music you indicate that you like by tapping the Heart button while you view or listen to it. Over time, these suggestions get more specific to your musical tastes so that Apple Music’s recommendations should help you discover and enjoy new music.

Apple Music is accessible on your iPhone, other iOS devices (such as an iPad), and any computer with the iTunes software on it. (Note that with a single membership, you can play Apple Music on only one device at a time.)

Like My Music, you can browse and search for music in the Apple Music collection and then listen to the music you find.

Subscribing to Apple Music

You can subscribe to Apple Music as follows:

1. Open the Music app and tap the Account icon in the upper-left corner of the screen.


2. Tap Join Apple Music.


3. Tap the type of account you want: Individual enables you to access Apple Music on one device at a time while Family enables Apple Music for up to six accounts at a time. (At press time, Apple Music was available for a free three-month trial period.)


4. Follow the onscreen instructions to complete the process. The specific screens you see depend on the current status of your Apple ID. You are prompted to indicate the kind of music you like by choosing favorite bands, genres, and so on; Apple Music starts recommending music for you using the choices you make. (Apple Music changes its recommendations over time based on what you listen to and what you manually like by tapping the Heart button.) When the process is complete, Apple Music is enabled in the Music app and you see its options on the Dock at the bottom of the screen.

Sign In Please

If you aren’t signed into an Apple ID, you need to do so by entering your Apple ID and password and tapping Sign In in order to join Apple Music.

Apple Music and Family Sharing

When you choose a Family plan for Apple Music, the group of people you have set up under Family Sharing can access Apple Music. See Chapter 6 for the details of setting up and managing Family Sharing.

Searching Apple Music

You can search for music in Apple Music by song title, artist, type (for example, classical guitar) similarly to how you search My Music.

1. Tap the Search tool.


2. Tap Apple Music. On the results list, you see the searches that are currently trending; you can tap one of these to perform that search.


3. Type your search term. This can be very specific, such as a song title or artist’s name, or more broad, such as a type of music. As you type, you see searches that match your term on the results list. Because the collection of music available in Apple Music is so large, you might need to be more specific with your search term than when you search My Music.

4. Tap the search you want to perform.


5. Browse the results.

6. Tap a song to play it (see “Playing Music” later in this chapter for details).

7. Tap an artist, album, or playlist to browse and play the music in that group.


Browsing Apple Music for You

For You music is music that Apple Music has selected for you (hence the name) based on what you have listened to, what is already in your music library, and what you indicate that you like (you learn how to do this later). To browse music Apple Music has selected, perform the following steps:

1. Tap For You. On the For You screen, you see a collection of playlists, albums, and songs that Apple Music recommends.

2. Swipe up and down the screen to browse the selected music.


3. To play music in an album or playlist, tap its Play button (see “Playing Music” later in this chapter for details).

4. To explore the contents of a playlist or album, tap its artwork. You see the list of songs in the collection you tapped.


5. Review and play the music you see (see “Playing Music” later in this chapter for details).

6. Tap For You to return to the For You screen to browse for other music.


Browsing New Apple Music

The New music category leads you to music that is new to Apple Music. You can browse new music similarly to how you browse For You Music.

1. Tap New. On the New screen, you see a collection of playlists, albums, and songs that are new to Apple Music.

2. Swipe up and down the screen to browse the selected music.

3. To browse a specific genre of music, tap All Genres.


4. Browse the genres.

5. Tap a genre for which you want to see new music.


6. Swipe up and down the screen to browse the new music in the selected genre.


7. To play music in an album or playlist, tap its Play button (see “Playing Music” later in this chapter for details).

8. To explore the contents of a playlist, collection of playlists, or album, tap its artwork. For example, when you tap a collection of playlists, you see the specific playlists in the collection, based on genre, artist, or other factors.


9. Swipe up and down the screen to browse the contents of the item you selected.

10. Tap an item of interest, such as a collection of playlists.


11. To see the contents of an album or playlist, taps its artwork.

12. To play an album or playlist, tap its Play button (see “Playing Music” later in this chapter for details).

13. Tap Back to return to the previous screen.


Downloading Songs from Apple Music

You can download Apple Music songs onto your phone so that you can listen to them when the phone isn’t connected to the Internet. Here’s how:

1. Open the Settings app, tap Music, and set the iCloud Music Library switch to on (green).


2. If you have music on your phone, tap Merge to merge that music with the music on the cloud or Replace to replace the music on the phone with that stored on the cloud. You only need to perform steps 1 and 2 once. With iCloud Music Library enabled, you can save music on your phone.


3. Move to a song in Apple Music you want to download.

4. Tap the ellipsis.


All at Once

Tap the ellipsis next to an album and then tap Make Available Offline to download the entire album to your phone.

5. Tap Make Available Offline. The song is downloaded to your iPhone and is marked with the iPhone icon indicating it is stored on your phone so you don’t need to be connected to the Internet to listen to it.



Monitoring Downloads

When you are downloading songs, the Downloads banner appears at the top of some screens. Tap this to move to the Downloads screen. Here, you see the progress of downloads and pause them, if you want to. When all the songs have been downloaded, the list empties. Tap Done to close the Downloads screen. Downloads occur in the background so you don’t have to view the Downloads screen, but it’s there if you are interested.

Adding Apple Music to My Music

You can add Apple Music to your My Music collection to make it easier to return to. For example, suppose you find an album on Apple Music that you really like. Adding it to My Music makes it part of the My Music source, which makes it easier to find than going back and searching Apple Music for it. To add music to your My Music, do the following:

1. Perform steps 1 and 2 in the previous task if you haven’t done so.

2. Find an album or playlist you want to add to My Music.

3. Tap the Add button (+). The music is added to your My Music source and is marked with a check mark.



Downloading is Optional

Note that adding music to My Music does not download that music to your iPhone and you must still be connected to the Internet to listen to it (see the previous task to download music).

Finding Music with iTunes Radio

iTunes Radio streams music from the Internet onto your iPhone. iTunes Radio “stations” are collections of songs based on the same artist, similar artists, genres, similar songs, or other criteria. You can use the default iTunes stations to find music, or you can create your own stations based on music you like.

iTunes Radio is similar to Apple Music in that you can choose from a large variety of music. However, you can’t choose the specific music you listen to with iTunes Radio as you can with Apple Music. You can only choose a default station or base a new station on a song or artist. iTunes Radio selects the music you hear. Also, you can’t save iTunes Radio music on your iPhone to listen to when your phone isn’t connected to the Internet.

Playing Music with an iTunes Radio Station

To find music in iTunes Radio, do the following:

1. Tap Radio.

2. Browse the screen to view the available stations.


3. Tap the station you want to hear. The first song starts to play (see “Playing Music” later in this chapter for details).


Creating Your Own iTunes Radio Stations Based on an Artist, a Genre, or a Song

To create your own stations, do the following:

1. Find music you want to base a station on; you can do this in any of the ways described in previous tasks, such as searching by artist or title.

2. Tap the ellipsis for the music you want to base the station on. This can be for a song, an album, or for other items.


3. On the resulting menu, tap the radio icon. The station is created and begins to play (see “Playing Music” later in this chapter for details).


Returning to iTunes Radio Stations You Created

You can go back to radio stations you created as follows:

1. Tap Radio.

2. Tap Recently Played. You see the list of stations you have played recently, including default stations and those you created.


3. Browse the list of stations.

4. Tap a station to play it.


Playing Music

After you find and select what you want to hear, use the Music app’s playback controls to listen to your heart’s content. You can control music playback from a number of places. You have different options for your music based on the type of music you are listening to; for example, when you listen to Apple Music, you can download that music onto your phone.

Playing Music on the Miniplayer


When you play music, the Miniplayer appears at the bottom of the screen. On this bar, you see the song currently playing, the artist, and album (when you start a radio station, you first see the name of that station, which is replaced by the music details). You also see the Pause/Play button that you can tap to stop or start the music. You can tap the ellipsis to open a menu of commands (see “Understanding the Music App’s Icons and Commands” later in this chapter).

While the Miniplayer appears, you can use the upper part of the Music app’s screen to find other music to listen to, to download more music, and so on. The Miniplayer remains on the screen as long as music plays so you can control what is playing while you are doing other things with the app.

To have more control over the music and to see other options, tap the song information. The Now Playing screen opens.

Playing Music on the Now Playing Screen


The Now Playing screen has many features, including:

Timeline—Just below the art, you see the timeline. The elapsed time is on the left side, and the remaining time is on the right. The red line is the Playhead that shows you where you are in the song. You can drag this to the left to move back in the song or to the right to move ahead.

Song information—Below the timeline is the song’s name (in larger, bold font). Under that is the artist and album title. If any of this information is too large to fit on the screen, it scrolls across the screen to display it all.

Previous/Rewind—If the current song has been playing for more than a second or two, tap this button once to move to the beginning of the current song. If you are at the beginning of the current song, tap it to move to the previous song in the current source (album, artist, and so on). Tap and hold to rewind in the current song.

Pause/Play—Tap Pause to pause the song. Tap Play to play it again.

Next/Fast-Forward—Tap once to move to the next song on the list (or the next randomly selected song, if you are shuffling). Tap and hold to fast-forward in the current song.

Volume—Drag the slider to the left to lower the volume or to the right to increase it.

The Now Playing screen has a number of other icons you can use; these are explained in “Understanding the Music App’s Icons and Commands.”

To collapse the Now Playing screen, tap the downward-facing arrow at the top of the screen. You return to the Miniplayer.

Turn It Up! (Or Down!)

No matter which technique you use to find and play music, you can control the volume using the Volume buttons on the left side of your iPhone. Press the upper button to increase volume or the lower one to decrease it. While you are pressing a button, a volume indicator appears on the screen to show you the relative volume level as you press the buttons. When you are on the Now Playing screen or viewing the Music control bar (covered later in this chapter), you can also use the Volume slider to set the sound level. And, if you listen with the EarPods included with your iPhone, you can use the buttons on the right EarPod’s wire to crank it up (press and hold the top button) or down (press and hold the bottom button).

Playing Music from an Album’s or Playlist’s Screen


You can also play music from any album’s, playlist’s, or other music collection’s screen. When you browse a collection, you see the list of songs it contains. You can play the entire collection by tapping the Play button in its graphic at the top of the screen or tap a song to play it.

Like the Miniplayer and Now Playing screen, you can use the various icons on the screen to control the music and perform specific actions (see the next section for details).

Understanding the Music App’s Icons and Commands

As you listen to music from different sources and in different ways (such as the Now Playing screen or an album’s screen), you see various icons that perform actions or lead you commands you can use. The following table provides an explanation of these icons and commands.

Music App Icons and Commands




Sleep Timer

Here’s a tip courtesy of my Acquisitions Editor. To cause your music to stop playing after a specific period of time, open the Control Center (by swiping up from the bottom of the screen) and tap the Clock icon. Use the wheels to set the amount of time that you want the music to play. Tap When Timer Ends. Swipe up the screen and tap Stop Playing. When the timer expires, the music stops.

Playing Music from the Up Next List

The Up Next list contains the music that plays next. You can use this list to create a specific collection of music you want to play in a specific order, and to play specific songs. When you play music on an album or in a playlist, all the songs in the collection are added to the Up Next list automatically.



To open the Up Next list, tap the Up Next button on the Now Playing screen. Swipe up and down the screen to browse the music shown, which is grouped into HISTORY, which shows songs you’ve already played; NOW PLAYING, which shows the song currently playing; UP NEXT, which shows upcoming songs; and RESUME, which shows radio stations that are paused and that you can resume. You can tap a song to play it. You can drag songs up and down the list to change the order in which they play. You can tap Add and then choose songs to add to the list. Tap Clear to remove a song from the list. Tap Done to close the list.

Playing Music from the Control Center


To get to some of the music controls quickly, swipe up from the bottom of the screen to open the Control Center. Just above the AirDrop and AirPlay buttons is the Audio section. Here you see some of the controls you can use for music playback; the controls here work the same as they do in the Music app.

Use the controls you see; then, close the Control Center by swiping down from its top and continue what you were doing. Or, tap the artist—title information to jump to the Now Playing screen (the Control Center closes when you do this).

More Than Just Music

The controls in the Audio section change based on the app you are using to play audio. For example, when you are using the Podcasts app to play a podcast, these tools control the podcast’s playback. Likewise, if you play audio with a different app, these controls work for that app.

Playing Music from the Lock Screen

When audio is playing and your iPhone is locked, you can control music playback right from the Lock screen.


Press the Sleep/Wake or Touch ID/Home button. Your iPhone wakes up and you see the Lock screen, which displays information about and controls for the music currently playing. Use the controls you see; these work like they do in the Music app.

When you’re done controlling the tunes, press the Sleep/Wake button again to prevent the controls from being on the screen (so that they don’t accidentally get activated if you put your iPhone back in your pocket, for example).

Controlling Music from the EarPods

You have basic controls over music by using the switch on the EarPods that came with your iPhone. Press the upper part of the switch to increase volume or the lower part to decrease it. Press the center part to play or pause music.

Siri and Music

You can use Siri to select, play, and control music, too. For example, you can activate Siri and say “Play album Frank Sinatra’s Greatest Hits” to play that album or “Play Song Free Bird” to play that song. You can say, “Show me music by Switchfoot” to see music by that group. Refer to Chapter 12, “Working with Siri,” for details.

Using 3D Touch with the Music App (iPhone 6s and iPhone 6s Plus Only)

Like other default iPhone apps, the Music app supports 3D Touch, which you can use in a couple of ways.



When you press on the Music app’s icon, you see the Quick Actions menu. At the bottom of this menu, you see the song currently playing. You can select Play Beats 1 to play that music, select Search to jump to the search screen, or select the current song to jump to the Now Playing screen.




When you are browsing music, press on music in which you are interested to perform a Peek on it. In the Peek window, you view the music on which you pressed. If you continue to press on the Peek, it pops open, so you can browse and play the music. When you perform a Peek on some types of music, you see an upward-facing arrow at the top of the screen; this indicates you can swipe up the screen to reveal a menu of commands. Tap a command to perform it. For example, tap Play to play the music you are viewing.

Using AirPlay to Listen to Your iPhone’s Music on Other Devices

With AirPlay, you can stream your music and other audio to other devices so you can hear it using a sound system instead of the iPhone’s speakers or EarPods. For example, if you have an Apple TV connected to a home theater system, you can stream your audio to the Apple TV so it plays via the home theater’s audio system. You can also stream to an AirPort Express base station to which you’ve connected speakers. Or, you can stream to AirPlay-compatible speakers that are designed to receive AirPlay signals directly.

Bluetooth Speakers

You can also use Bluetooth to stream music from your iPhone to Bluetooth speakers. Just pair and connect the iPhone to the speakers; the music plays through the speakers. This is a great way to make your music sound better when you are out and about because there are lots of great Bluetooth speakers that you can carry with you. See Chapter 2, “Connecting Your iPhone to the Internet, Bluetooth Devices, and iPhones/iPods/iPads,” for the details about using Bluetooth devices.

To use AirPlay, your iPhone needs to be on the same Wi-Fi network as the devices to which you are going to stream the music. Or, if you are streaming to Bluetooth speakers, your iPhone needs to be paired to the speakers you want to use.


After you have set up the devices you are going to use, such as an AirPort Express base station and speakers, you can stream by tapping the AirPlay button located on screens in the Music app or in the Control Center.


On the AirPlay menu, tap the device to which you want to stream music. The music plays on the device.

To return music playback to your iPhone, open the AirPlay menu and tap iPhone.

>>>Go Further: Connecting with Artists

The Music app enables you to connect with artists who have music in Apple’s Music library. This works sort of like Twitter or other social networks. When you add music to your library, you automatically follow artists; tap the Connect button and browse the screen to see information posted by the artists you are following. You can tap posts to move to other locations, such as larger posts or to the artist’s page. Some posts include URLs that take you to locations on the Web, such as the artist’s tour dates.

In addition to artists, you can follow playlists (when you listen to a playlist, you also automatically follow that playlist). When new information about a playlist you are following is added, it appears on the Connect screen, too.

You can manually follow an artist or playlist by tapping the Follow button.