Managing Chaos: Digital Governance by Design (2015)
Part I: Making a Digital Governance Framework
Chapter 1: The Basics of Digital Governance
Chapter 2: Your Digital Team: Where They Are and What They Do
Chapter 3: Digital Strategy: Aligning Expertise and Authority
Chapter 4: Staying on Track with Digital Policy
Chapter 5: Stopping the Infighting About Digital Standards
Chapter 6: Five Digital Governance Design Factors
Chapter 8: The Decision To Govern Well
Part II: Case Studies
Chapter 9: Multinational Business-to-Business Case Study
Chapter 10: Government Case Study
Chapter 11: Higher Education Case Study