Institutionalization of UX: A Step-by-Step Guide to a User Experience Practice, Second Edition (2014)
Read This First!: Cultural Transformation
Part I. Startup
Chapter 1. The Executive Champion
Chapter 2. Selecting a Usability Consultant
Part II. Setup
Chapter 3. Institutionalization Strategy
Chapter 5. Interface Design Standards
Chapter 6. Standard User Profiles and Ecosystem Models
Chapter 7. Tools, Templates, and Testing Facilities
Chapter 8. Training and Certification
Chapter 9. Knowledge Management
Part III. Organization
Chapter 11. Organizational Structure
Part IV. Long-Term Operations
Chapter 14. Long-Term Activities of the Central Team
Chapter 16. Design for Worldwide Applications