Appendix A. Bibliography - Customer Success with Microsoft Dynamics Sure Step (2014)

Customer Success with Microsoft Dynamics Sure Step

Appendix A. Bibliography

Chapter 1

· All, Ann. Companies Still Challenged by ERP Implementations, 2012. www.enterpriseappstoday.com.

· Butti, Stefano. Model-Driven Development and Pace Layering, 2011. Web Ratio Blog.

· Convergence. Microsoft Dynamics Customer Conference presentations, 2013.

· Gartner. CEO Survey 2012: The Year of Living Hesitantly, 2012. Gartner, Inc.

· Genovese, Yvonne. Accelerating Innovation by Adopting a Pace-Layered Application Strategy, 2012. Gartner, Inc.

· Hestermann, Christian. How to Select the Right Cloud ERP, 2012. Gartner, Inc.

· International Monetary Fund. World Economic Outlook Update, 2013. www.imf.org.

· International Monetary Fund. World Economic Outlook Update, 2012. www.imf.org.

· Microsoft Corporation. Dynamic Business 2.0 Vision Paper, 2013.

· Nucleus Research. Maximizing success delivering Microsoft Dynamics, 2009. www.NucleusResearch.com.

· Porter, Michael E. What Is Strategy? Harvard Business Review, 1996.

· Project Management Body of Knowledge. PMBOK® Guide—Fifth Edition, 2012. www.pmi.com.

· Rayner, Nigel. Applying Pace Layering to ERP Strategy, 2012. Gartner, Inc.

· Robb, Drew. Two-tier Strategy a Way to 'Reinvigorate' ERP, 2012. www.enterpriseappstoday.com.

· TEC. 5 Best Practices for Ensuring a Smooth Software Implementation, 2010. www.tec.com.

Chapter 2

· Bosworth, Michael. Solution Selling, 1994. New York, NY: McGraw-Hill.

· Covey, Stephen R. The 7 Habits of Highly Effective People, 1989. New York, NY: Free Press.

· Covey, Stephen M. R. The Speed of Trust, 2006. New York, NY: Free Press.

· Eades, Keith M. The New Solution Selling, 2003. New York, NY: McGraw Hill.

· Eades, Keith M. and Robert E Kear. The Solution-Centric Organization, 2006. New York, NY: McGraw Hill.

· Maslow, Abraham. A Theory of Human Motivation. Psychological Review, Volume 50(4), 370–396, 1943.

Chapter 3

· Convergence. Microsoft Dynamics Customer Conference presentations, 2013.

· Microsoft Case Studies: http://www.microsoft.com/casestudies/.

· Microsoft Corporation. Dynamic Business 2.0 Vision Paper, 2012.

Chapter 4

· Archibald, Russel D. Managing High-Technology Programs and Projects, 2003. John Wiley & Sons; 3rd edition

· Kotter, J. Our Iceberg is melting, 2006. St. Martin's Press; 1st edition

· Flemming, Q.W. and J.M. Koppelman. Earned Value Project Management. Project Management Institute; 2nd edition

Chapter 5

· Microsoft Case Studies: http://www.microsoft.com/casestudies/.

Chapter 6

· Deming, W. Edwards. Out of the Crisis, 2000. MIT Press.

· Microsoft Case Studies: www.microsoft.com/casestudies/.

Chapter 7

· Microsoft Case Studies: http://www.microsoft.com/casestudies/.

Chapter 8

· Anton, Jon, Natalie L. Petouhoff, and Lisa M. Schwartz. Integrating People with Process and Technology, 2003. Santa Maria, CA: Anton Press.

· Hiatt, Jeffrey M. Employee's Survival Guide to Change, 2004. Learning Center Publications (ISBN 1-930885-20-2).

· Johnson, Spencer and Kenneth Blanchard. Who Moved My Cheese?, 2002. New York, NY: G.P. Putnam's Sons.

· Petouhoff, Natalie L., Tamra Chandler, and Beth Montag-Schultz. The Business Impact of Change Management, 2006. Graziado Business Report, Volume 09, Issue 3: Graziado School of Business and Management at Pepperdine University.

Chapter 9

· De Flander, Jeroen. Strategy Execution Heroes, 2010. The Performance Factory.

· Kotter, J. Our Iceberg is melting, 2006. St. Martin's Press; 1st edition.

Chapter 10

· Susan Tan. Survey Analysis: The Seven Highly Effective Habits and Seven Deadly Sins of Consulting Project Teams, July 26, 2010. Gartner Publication, Gartner Inc.