Customer Success with Microsoft Dynamics Sure Step
Appendix A. Bibliography
Chapter 1
· All, Ann. Companies Still Challenged by ERP Implementations, 2012. www.enterpriseappstoday.com.
· Butti, Stefano. Model-Driven Development and Pace Layering, 2011. Web Ratio Blog.
· Convergence. Microsoft Dynamics Customer Conference presentations, 2013.
· Gartner. CEO Survey 2012: The Year of Living Hesitantly, 2012. Gartner, Inc.
· Genovese, Yvonne. Accelerating Innovation by Adopting a Pace-Layered Application Strategy, 2012. Gartner, Inc.
· Hestermann, Christian. How to Select the Right Cloud ERP, 2012. Gartner, Inc.
· International Monetary Fund. World Economic Outlook Update, 2013. www.imf.org.
· International Monetary Fund. World Economic Outlook Update, 2012. www.imf.org.
· Microsoft Corporation. Dynamic Business 2.0 Vision Paper, 2013.
· Nucleus Research. Maximizing success delivering Microsoft Dynamics, 2009. www.NucleusResearch.com.
· Porter, Michael E. What Is Strategy? Harvard Business Review, 1996.
· Project Management Body of Knowledge. PMBOK® Guide—Fifth Edition, 2012. www.pmi.com.
· Rayner, Nigel. Applying Pace Layering to ERP Strategy, 2012. Gartner, Inc.
· Robb, Drew. Two-tier Strategy a Way to 'Reinvigorate' ERP, 2012. www.enterpriseappstoday.com.
· TEC. 5 Best Practices for Ensuring a Smooth Software Implementation, 2010. www.tec.com.
Chapter 2
· Bosworth, Michael. Solution Selling, 1994. New York, NY: McGraw-Hill.
· Covey, Stephen R. The 7 Habits of Highly Effective People, 1989. New York, NY: Free Press.
· Covey, Stephen M. R. The Speed of Trust, 2006. New York, NY: Free Press.
· Eades, Keith M. The New Solution Selling, 2003. New York, NY: McGraw Hill.
· Eades, Keith M. and Robert E Kear. The Solution-Centric Organization, 2006. New York, NY: McGraw Hill.
· Maslow, Abraham. A Theory of Human Motivation. Psychological Review, Volume 50(4), 370–396, 1943.
Chapter 3
· Convergence. Microsoft Dynamics Customer Conference presentations, 2013.
· Microsoft Case Studies: http://www.microsoft.com/casestudies/.
· Microsoft Corporation. Dynamic Business 2.0 Vision Paper, 2012.
Chapter 4
· Archibald, Russel D. Managing High-Technology Programs and Projects, 2003. John Wiley & Sons; 3rd edition
· Kotter, J. Our Iceberg is melting, 2006. St. Martin's Press; 1st edition
· Flemming, Q.W. and J.M. Koppelman. Earned Value Project Management. Project Management Institute; 2nd edition
Chapter 5
· Microsoft Case Studies: http://www.microsoft.com/casestudies/.
Chapter 6
· Deming, W. Edwards. Out of the Crisis, 2000. MIT Press.
· Microsoft Case Studies: www.microsoft.com/casestudies/.
Chapter 7
· Microsoft Case Studies: http://www.microsoft.com/casestudies/.
Chapter 8
· Anton, Jon, Natalie L. Petouhoff, and Lisa M. Schwartz. Integrating People with Process and Technology, 2003. Santa Maria, CA: Anton Press.
· Hiatt, Jeffrey M. Employee's Survival Guide to Change, 2004. Learning Center Publications (ISBN 1-930885-20-2).
· Johnson, Spencer and Kenneth Blanchard. Who Moved My Cheese?, 2002. New York, NY: G.P. Putnam's Sons.
· Petouhoff, Natalie L., Tamra Chandler, and Beth Montag-Schultz. The Business Impact of Change Management, 2006. Graziado Business Report, Volume 09, Issue 3: Graziado School of Business and Management at Pepperdine University.
Chapter 9
· De Flander, Jeroen. Strategy Execution Heroes, 2010. The Performance Factory.
· Kotter, J. Our Iceberg is melting, 2006. St. Martin's Press; 1st edition.
Chapter 10
· Susan Tan. Survey Analysis: The Seven Highly Effective Habits and Seven Deadly Sins of Consulting Project Teams, July 26, 2010. Gartner Publication, Gartner Inc.