Customer Success with Microsoft Dynamics Sure Step (2014)
Chapter 1.Background and Concepts
Chapter 2.Solution Selling and Driving Due Diligence
Chapter 3.Solution Envisioning with Sure Step
Chapter 5.Implementing with Sure Step
Chapter 6.Quality Management and Optimization
Chapter 7.Upgrading with Sure Step
Chapter 8.Project and Organizational Change Management
Chapter 9.A Practical Guide to Adopting Sure Step
Chapter 10.Summary and Takeaways