Customer Success with Microsoft Dynamics Sure Step (2014)

Customer Success with Microsoft Dynamics Sure Step (2014)

Chapter 1.Background and Concepts

Chapter 2.Solution Selling and Driving Due Diligence

Chapter 3.Solution Envisioning with Sure Step

Chapter 4.Managing Projects

Chapter 5.Implementing with Sure Step

Chapter 6.Quality Management and Optimization

Chapter 7.Upgrading with Sure Step

Chapter 8.Project and Organizational Change Management

Chapter 9.A Practical Guide to Adopting Sure Step

Chapter 10.Summary and Takeaways

Appendix A. Bibliography



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