PRACTICAL EMPATHY: FOR COLLABORATION AND CREATIVITY IN YOUR WORK (2015)

Chapter 1: Business Is Out of Balance

Chapter 2: Empathy Brings Balance

Chapter 3: Put Empathy to Work

Chapter 4: A New Way to Listen

Chapter 5: Make Sense of What You Heard

Chapter 6: Apply Empathy to What You Create

Chapter 7: Apply Empathy with People at Work

Chapter 8: Apply Empathy Within Your Organization

Chapter 9: Where Do You Go from Here?