Improving the Test Process: Implementing Improvement and Change - A Study Guide for the ISTQB Expert Level Module (2014)
Chapter 2. The Context of Improvement
Chapter 3. Model-Based Improvement
Chapter 4. Analytical-Based Improvement
Chapter 5. Selecting Improvement Approaches
Chapter 6. Process for Improvement
Chapter 7. Organization, Roles, and Skills
Chapter 9. Critical Success Factors
Chapter 10. Adapting to Different Life Cycle Models
Appendix B: Literature and References
Appendix C: The Syllabus Parts
Appendix E: Summary of Cognitive Levels (K-Levels)