Supplier Relationship Management: How to Maximize Vendor Value and Opportunity (2014)
Chapter 1. Procurement Success vs. SRM Failure
Chapter 2. Supplier Relationship Management
Chapter 4. Introducing Supplier Interaction Models
Chapter 7. The “Critical Cluster”
Chapter 8. Putting Supplier Interaction Models to Work
Chapter 9. The Role of IT in TrueSRM
Chapter 10. The “Difference” You Get from TrueSRM