Salesforce.com For Dummies, 5th Edition (2014)
Part I. Salesforce Basics
Chapter 1. Looking Over Salesforce
Chapter 2. Navigating Salesforce
Chapter 3. Personalizing Your System
Part II. Keeping Track of Customer Relationships
Chapter 5. Developing Contacts
Chapter 6. Collaborating with Chatter
Chapter 7. Managing Activities
Part III. Driving Sales with Sales Cloud
Chapter 10. Tracking Opportunities
Chapter 11. Tracking Products and Price Books
Chapter 12. Managing Your Partners
Part IV. Optimizing Demand with Marketing Cloud
Chapter 13. Driving Demand with Campaigns
Chapter 14. Driving Sales Effectiveness with Content Management
Part V. Delighting Customers with Service Cloud
Chapter 15. Performing Fast and Accurate Support
Chapter 16. Managing Your Contact Center with Service Cloud
Part VI. Measuring Overall Business Performance
Chapter 17. Analyzing Data with Reports
Chapter 18. Seeing the Big Picture with Dashboards
Part VII. Designing the Solution with Force.com
Chapter 19. Fine-Tuning the Configuration
Chapter 20. Customizing Salesforce with Force.com
Chapter 21. Extending Beyond CRM with the Platform
Chapter 22. Migrating and Maintaining Your Data
Part VIII. The Part of Tens
Chapter 23. Ten Ways to Drive More Productivity
Chapter 24. Ten Keys to a Successful Implementation